Privacy Policy
How we collect, use, and protect your personal data
We collect information you provide directly and data generated through your use of our services:
- Account info â name, email, phone number, password
- Order info â shipping address, billing details, product selections
- Payment metadata â transaction IDs, payment method type (we never store full card numbers)
- Usage data â pages visited, search queries, device type, browser, IP address
- Communications â support tickets, chat messages, newsletter preferences
- Process and fulfill your orders
- Provide customer support and respond to inquiries
- Improve product recommendations and personalize your experience
- Prevent fraud, abuse, and unauthorized access
- Send transactional emails (order confirmations, shipping updates)
- Send promotional offers (only with your consent, unsubscribe anytime)
- Analyze site performance and optimize our platform
All payments are processed through industry-standard, PCI-DSS compliant third-party processors. We never store your full credit card number, CVV, or bank PIN on our servers. Transactions are encrypted end-to-end using TLS 1.3.
We share data only when necessary to provide our services:
- Shipping partners â name, address, and phone for delivery
- Payment processors â payment details to complete transactions
- Fulfillment suppliers â order details for product sourcing and shipping
- Analytics providers â anonymized usage data for site optimization
We never sell your personal data to third parties for marketing purposes.
We use cookies and similar technologies to:
- Keep you logged in and remember your cart
- Track affiliate referrals (30-day cookie window)
- Measure site performance and user behavior
- Remember your preferences (currency, language)
You can control cookies through your browser settings. Disabling essential cookies may affect site functionality.
We retain your data for as long as necessary to provide services and comply with legal obligations:
- Account data â until you delete your account
- Order history â 7 years (tax and accounting requirements)
- Support tickets â 3 years after resolution
- Usage analytics â 26 months (anonymized after)
Depending on your jurisdiction, you may have the right to:
- Access â request a copy of your personal data
- Correction â update inaccurate information
- Deletion â request erasure of your data (subject to legal limits)
- Portability â receive your data in a machine-readable format
- Opt-out â unsubscribe from marketing communications at any time
To exercise these rights, contact us through our support channels.
For privacy-related inquiries, data requests, or concerns, please reach out through our Contact Support page. We aim to respond within 48 hours.
Last updated: April 13, 2026